Can I run recurring work for a book of clients?
Yes, and it is real recurrence rather than a repeating to-do. Once, weekly, every other week on the weeks you choose, monthly on the second Tuesday or on the 15th — the plan matches how retainers are actually written. Onboarding and ongoing phases switch parts of the plan on and off, so tasks only count as due while their phase is active and a three-month campaign stops nagging you once it ends.
Do I have to build every client plan from scratch?
No. Four playbooks come ready to load and edit: local SEO weekly, e-commerce monthly, content-heavy weekly, and backlink building fortnightly.
What do I see when I log in?
A once-a-day briefing with today’s target, the hours left, your seven-day pace and the soonest deadline, so you start from where things actually are. Alongside it the client list shows each account’s state — activity in the last seven days, whether publishing is running, whether Search Console is connected, when it last published and how many tasks are open — and you can drag the list into your own priority and it stays that way.
Can I control which clients a team member sees?
Yes, client by client. There are four roles — owner, manager, analyst and viewer. Owners and managers see the whole book; analysts and viewers see only the clients you explicitly grant them, and that is enforced on the data rather than hidden in the interface. Managers can invite, but only analysts and viewers — they can’t mint another manager. Invites are emailed and die after seven days, and seats are checked against your plan when you send one.
Are personal metrics private from the rest of the team?
Your own numbers are yours — daily target, hours logged today, seven-day average, streaks and compression alerts are all filtered to you, so a team member sees their own figures rather than the owner’s. The exception is deliberate: hours remaining on a retainer is a team number, because the client’s retainer is a shared obligation. Team Performance ranks each member’s last-thirty-day hours with the team total delivered.
Will it tell me when a client is going wrong?
It names two failure modes directly. Any client consuming twice the hours they were allocated is flagged as scope creep, and the client taking the biggest share of your month gets named. Separately, an active retainer with nothing logged against it for ten days is flagged, escalating at fourteen and twenty-one days — silence is how retainers get cancelled.
Can I see everything that happened on one account?
Yes — published articles, audits, rank checks, logged work and connections across every site you can reach, in one timeline instead of thirty tabs. Filter by client, category, severity, source, date or search, so “what happened on this account last month” takes one filter.
Are tasks and timelines available for every client?
Not for every client, and this is worth being straight about. Tasks, Timeline, Notes and the 34-point launch checklist appear on sites you add as a Website Build Project — they are built for redesigns and new builds. Ongoing retainer clients get the Strategy Game Plan instead, which is built around recurring work rather than a finish line. Both kinds of client also get the encrypted per-client spreadsheet and the profile holding the answers you need at 2am: who owns the domain, where the DNS is, whose card renews the hosting.