Can I run recurring work for a book of clients?
Yes, and it is real recurrence rather than a repeating to-do. Once, weekly, every other week on the weeks you choose, monthly on the second Tuesday or on the 15th — the plan matches how retainers are actually written. Onboarding and ongoing phases switch parts of the plan on and off, so tasks only count as due while their phase is active and a three-month campaign stops nagging you once it ends.
Can I send email newsletters from AlmaSEO?
Yes, and there are two separate versions of it, which is worth being clear about. The account-level Email Marketing hub sends from your agency to your own subscribers — the marketing most agencies never get round to doing for themselves. That one is Agency. Inside an individual client's profile there is a second panel that sends to that client's audience instead, which is Pro and up. They use different Mailchimp connections and different lists, so there is no way to send one list's newsletter to the other. Either way you connect your own Mailchimp account with your own API key, from-name and reply-to, and the subscribers never live in AlmaSEO.
Do I have to build every client plan from scratch?
No. Four playbooks come ready to load and edit: local SEO weekly, e-commerce monthly, content-heavy weekly, and backlink building fortnightly.
What do I see when I log in?
A once-a-day briefing with today’s target, the hours left, your seven-day pace and the soonest deadline, so you start from where things actually are. Alongside it the client list shows each account’s state — activity in the last seven days, whether publishing is running, whether Search Console is connected, when it last published and how many tasks are open — and you can drag the list into your own priority and it stays that way.
Can I control which clients a team member sees?
Yes, client by client. There are four roles — owner, manager, analyst and viewer. Owners and managers see the whole book; analysts and viewers see only the clients you explicitly grant them, and that is enforced on the data rather than hidden in the interface. Managers can invite, but only analysts and viewers — they can’t mint another manager. Invites are emailed and die after seven days, and seats are checked against your plan when you send one. Every one of those changes — the invite, the role change, the removal — is written to an audit trail, so “who gave them access to that client?” has an answer rather than a suspect.
How many people can I put on the account?
Three on Pro, five on Agency, and on Agency you can buy more at $12 a month each up to 45 extra. The team page shows how many are in use; on Agency, an invite that would take you past the limit offers you the seat rather than just refusing, so nobody discovers the ceiling halfway through onboarding a new hire, and the account owner can move the number down again when someone leaves. Seats are the only part of Agency that scales with anything — sites, articles, audits and images are already unlimited.
Can I see who is overloaded before they tell me?
That is what the capacity view is for. For the current billing period each team member gets a card: hours logged, what share of the team’s total that represents, how many entries it took, and a bar for each client showing where their time actually went. Under an hour reads as idle, and a share of the team total above about two-fifths reads as a heavy load. It is a read of what has already happened rather than a plan — you cannot assign someone to future work or book time out — but it answers the question you have before handing out the next account, and it surfaces the person quietly carrying the month. Company holidays come out of the retainer maths too, so a closure week doesn’t read as everyone falling behind.
Can I export the team’s hours, or ask about a specific entry?
Both. The team page exports any date range — the last week up to all time — as a CSV with one row per logged entry: date, person, client, category, what was done, and hours. Timed work is never purged, so an all-time export really is all of it. And every entry can carry comments: leave a note on a teammate’s work and it reaches them in the app, in Slack if you use it, and by email naming the entry. Whoever it is about replies in the same thread and you are notified the same way. Owners and managers see everyone’s activity; every member can open their own.
Are personal metrics private from the rest of the team?
Your own numbers are yours — daily target, hours logged today, seven-day average, streaks and compression alerts are all filtered to you, so a team member sees their own figures rather than the owner’s. The exception is deliberate: hours remaining on a retainer is a team number, because the client’s retainer is a shared obligation. Team Performance ranks each member’s last-thirty-day hours with the team total delivered.
Will it tell me when a client is going wrong?
It names two failure modes directly. Any client consuming twice the hours they were allocated is flagged as scope creep, and the client taking the biggest share of your month gets named. Separately, an active retainer with nothing logged against it for ten days is flagged, escalating at fourteen and twenty-one days — silence is how retainers get cancelled.
Can I see everything that happened on one account?
Yes — published articles, audits, rank checks, logged work and connections across every site you can reach, in one timeline instead of thirty tabs. Filter by client, category, severity, source, date or search, so “what happened on this account last month” takes one filter.
Are tasks and timelines available for every client?
Not for every client, and this is worth being straight about. Tasks, Timeline, Notes and the 34-point launch checklist appear on sites you add as a Website Build Project — they are built for redesigns and new builds. Ongoing retainer clients get the Strategy Game Plan instead, which is built around recurring work rather than a finish line. Both kinds of client also get the encrypted per-client spreadsheet and the profile holding the answers you need at 2am: who owns the domain, where the DNS is, whose card renews the hosting.